Introduction

In the world of hydraulic winch manufacturing, customer satisfaction and problem - solving are at the core of a successful business. Recently, a foreign OEM host customer urgently reached out to INI HYDRAULIC factory. They reported issues with the hydraulic winch when it was assembled with their newly designed crane equipment. The problems included weakness during lifting, loss of control during lowering, and slow speeds. With nearly 30 years of experience in manufacturing hydraulic winches, INI HYDRAULIC understood the gravity of this situation.

INI HYDRAULIC's Business Philosophy

At INI HYDRAULIC factory, the business philosophy is “Customer Focus”. This philosophy drives the team to assist OEM Host customers in solving problems at the very first moment. When the customer's problem was reported, INI HYDRAULIC immediately sprang into action.

Problem - Solving Process

Data Accounting and Functional Confirmation

Based on the customer's requirements such as lifting weight and functional needs, INI HYDRAULIC performed data accounting and functional confirmation. The goal was to ensure that the hydraulic winch provided was in full accordance with the customer's technical requirements.

Identifying the Root Cause

Considering that OEM customers in the early stage of research and development often contract unit products to different suppliers to reduce the whole - system cost, INI HYDRAULIC's experienced technicians immediately checked the initial design data of the equipment. After a professional review, they quickly found that there were serious discrepancies between the customer's design requirements and the actual product configurations. These included issues like the actual functional settings not matching the drawing design and the pressure value settings of the main control valves being inconsistent with the unit products provided by INI HYDRAULIC.

Collaborative Solution

INI HYDRAULIC's engineers combined the OEM customer's technical requirements with their own products for in - depth discussion. Under the condition of not increasing the customer's cost, they re - adjusted the layout of the hydraulic winch control system. They also put forward improvement opinions on the unreasonable problems in the customer's whole - machine design. As a result, the performance of the customer's whole crane was significantly improved, which was highly recognized by the customer.

Successful Resolution

After just 1 day of hard work, INI HYDRAULIC perfectly solved the problem of the customer's equipment, and it could be used normally again.

Key Takeaways

Supplier Preference

OEM customers generally prefer strong factories with both design capability and manufacturing capacity as their suppliers. INI HYDRAULIC's ability to identify and solve the complex problems demonstrated its expertise in these areas.

Technical Exchanges

Face - to - face technical exchanges are crucial during the cooperation between OEM customers and suppliers. Through effective communication, both parties can better understand each other's needs and work together to find solutions.

About INI HYDRAULIC

INI Hydraulics is a reliable full - service manufacturer based in China. It offers a wide range of products, including hydraulic motors, pumps, transmissions, systems, winches, and planetary gearboxes. These products are not only suitable for excavators but also applicable in various types of construction, road, forestry, mine, marine, and agricultural machinery, as well as the environmental industry. INI HYDRAULIC focuses on providing high - quality products and services at an affordable price. It proposes the best customized product combination to fulfill customers’ different needs.

Conclusion

If you are in the market for a winch, choosing INI HYDRAULIC factory is a wise decision. They offer a one - stop solution, from product design and manufacturing to after - sales problem - solving. With their customer - centric approach and technical expertise, INI HYDRAULIC is well - positioned to meet your hydraulic winch needs.